Privacy Policy

Company: THE VIDEO EXPERIENCE CO PTY LTD (trading as VideoRep)

Effective Date: 29 May 2025

Last Updated: 2 October 2025

1. Introduction

We respect your privacy and comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international standards (GDPR, CCPA). This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

Contact details (name, email, phone, billing address).

Payment information.

Project files, scripts, and video/audio content.

Usage data from our Portal.

Cookies, tracking pixels, and analytics data.

3. How We Use Your Data

To provide and manage Services.

To process payments and invoices.

To communicate project updates.

For internal training, quality control, and service improvement.

With consent, for marketing.

4. AI & Data Use

We may use AI tools (e.g., OpenAI, Descript, transcription, editing, script support) for production support.

Your data will not be used to train external AI models.

5. Data Retention

Deliverables: retained indefinitely unless deletion requested.

Raw footage: retained for 12 months, then securely deleted unless Client requests otherwise.

Billing information: retained 7 years for compliance.

6. International Data Transfers

Your data may be stored or processed in Australia, the United States, or the European Union. By using our Services, you consent to cross-border transfers.

7. Data Security

We use industry-standard safeguards, encryption, and restricted access to protect your information. No system can guarantee absolute security.

8. Notifiable Data Breaches

If a serious data breach occurs that is likely to cause harm, we will notify affected Clients and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

9. Your Rights

Request access to or correction of your data.

Request deletion (subject to legal requirements).

Withdraw consent for marketing.

10. Cookies & Analytics

We use cookies, Google Analytics, and similar technologies to track website usage and improve services. You can disable cookies in your browser.

11. Complaints

If you have concerns, contact support@videorep.co. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates

We may update this Policy. Updates will be posted with the “Last Updated” date.