‍Last Updated Date: 29 May 2025

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VideoRep is a brand of The Video Experience Co Pty Ltd (ABN: 99 678 550 635), operating in Australia and serving clients globally. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Contact: hello@videorep.co 

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1. Overview

This Privacy Policy explains how VideoRep collects, uses, stores, and shares your personal data. By using our services, you agree to the terms outlined in this Policy.

VideoRep operates under The Video Experience Co Pty Ltd and serves a global audience. We are committed to privacy, ethical practices, and legal compliance across jurisdictions including the Australian Privacy Act, GDPR (EU), CCPA (California), and PDPA (Singapore).

2. Information We Collect

We may collect and store the following data:

• Contact details (name, email, phone number, address)
• Business and billing information
• Presenter profiles, headshots, and content
• Scripts, media files, and project-related assets
• Feedback, surveys, and testimonials
• Interaction data via our website or third-party tools
• IP address and device/browser info (for analytics and fraud protection)

We do not intentionally collect sensitive personal information (e.g., medical or biometric data), but if you choose to provide it, you consent to our handling of it according to this policy.

3. How We Use Your Data

We use your data for the following purposes:

• To deliver video production and presenter services
• To communicate with you about projects, invoices, and support
• To improve our offerings, conduct analytics, and understand user behavior
• To market our services via email, social media, and case studies (with consent)
• To protect our content, business, and team from abuse or unauthorized usage
• To fulfill legal obligations and respond to lawful requests

We never sell your personal information to third parties.

4. Third-Party Platforms and Tools

We use tools including but not limited to:

• Calendly, Stripe, ConvertKit, Zoom, Loom, Vimeo, Adobe, Descript, Tela, Canva, Frame.io, CapCut, DaVinci Resolve, Google Drive, and Service Provider Pro

These services help us manage client communications, content delivery, scheduling, payments, and creative workflows. Each platform has its own privacy terms and data policies.

5. Presenters and Clients

We serve two user types:

• Clients (businesses or individuals using our services)
• Presenters (talent who appear in video or voiceover content)

Both groups have the right to:

• Request access to their data
• Opt out of communications or marketing
• Request edits, removals, or deletion of personal data

Clients agree not to contact or hire VideoRep presenters directly. Poaching of presenters is strictly prohibited and governed by our Terms & Conditions.

6. AI, Voice, and Media Protection

VideoRep content—including video, voiceover, likeness, and branding—is strictly prohibited from:

• AI training, cloning, or avatar creation
• Commercial or non-commercial synthesis of presenter voices
• Use in AI marketplaces, deep learning datasets, or model development

Violation of these terms constitutes identity and IP theft and may result in legal action. VideoRep uses watermarking and digital tracking tools to detect misuse.

7. Data Storage and Retention

We store project data and media files on secure servers. Key timelines:

• Paused projects expire after 3 months
• Data is deleted after 6 months of inactivity unless legally required otherwise

Data is stored in Australia and the United States depending on platform usage.

8. Marketing, Content Use & Consent

We may:

• Use anonymized or approved footage in marketing materials
• Publish testimonials, screenshots, or finished work with consent
• Share performance metrics for case studies or sales

Clients and presenters may opt out at any time by emailing hello@videorep.co

9. Email Marketing

If you opt-in to receive updates, newsletters, or offers, we may contact you using tools like ConvertKit. Every email includes an unsubscribe link.

10. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data
• Object to or limit data processing
• Lodge complaints with a data protection authority

We comply with all applicable privacy laws.

11. Children's Privacy

We do not knowingly collect or store personal data from users under 16. If we become aware, we will delete it immediately.

12. Respect, Ethics, and Content Boundaries

We uphold respectful, inclusive, and ethical business practices. VideoRep and its presenters reserve the right to refuse any content deemed harmful, offensive, unethical, or misaligned with our values.

All client-submitted content is reviewed before recording. We do not tolerate harassment, abuse, or misuse of our team, systems, or services.

13. Updates to this Policy

This Privacy Policy may be updated occasionally to reflect changes in our services, laws, or practices. Continued use of our platform indicates acceptance of the revised policy.

14. Contact Us

hello@videorep.co
The Video Experience Co Pty Ltd
Australia

By using VideoRep, you confirm that you understand and accept the terms of this Privacy Policy in full.

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